Versand
Orestin Shipping Policy
Thank you for choosing Orestin.
We are committed to delivering high-quality eyewear products to customers worldwide and ensuring that every order arrives safely and efficiently.
If you have any questions regarding shipping, please contact us at:
Shipping Destinations
We currently ship to most countries and regions worldwide.
Please note that some remote locations or countries with shipping restrictions may not be available for delivery at this time.
If we are unable to ship to your address after your order is placed, we will contact you as soon as possible.
Order Processing Time
All orders are typically processed within 2–4 business days after payment confirmation.
Order processing and shipment preparation are arranged from Monday to Friday, excluding weekends and public holidays.
Order processing includes:
Order verification
Quality inspection
Packaging preparation
Shipment dispatch arrangement
During promotional periods, holidays, or high-order-volume periods, processing times may be slightly delayed. We appreciate your understanding.
Customers are responsible for any customs duties or import taxes that may apply.
Estimated Shipping Time
After dispatch, estimated delivery time is typically:
Standard Shipping: 8–15 business days
Express Shipping: 5–8 business days
Actual delivery times may vary depending on:
Destination country or region
Customs clearance procedures
Local carrier efficiency
Holidays or unexpected shipping disruptions
Please note that delivery times are estimates only and are not guaranteed.
Shipping Rates
Standard Worldwide Shipping: Free shipping
Express Worldwide Shipping: 3.99 per order
Shipping promotions and special offers may be adjusted from time to time and will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow 24–72 hours for tracking information to update after shipment confirmation.
If your tracking information has not updated after this period, please contact:
Address Changes
Shipping address changes may be requested before your order enters processing or shipment preparation.
Once an order has entered the shipping process, we cannot guarantee that address changes can be made.
To request an address change, please contact:
Please include:
Your order number
Original shipping address
Correct updated shipping address
Failed Delivery or Returned Packages
If delivery fails or a package is returned due to:
Incorrect shipping address
Incorrect contact information
Delivery refusal
Recipient unavailability
Additional shipping fees for reshipment may apply and may be the responsibility of the customer.
If a package is returned to us, we will contact you to arrange reshipment or discuss refund options.
Shipping Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
International shipping congestion
Customs inspections
Severe weather conditions
Public holidays
Global logistics disruptions
We sincerely appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Orestin Team
Email: support@orestin.com